Shipping policy
Arden Main offers complimentary standard shipping on every order placed within the United States. If a question about your shipment comes up, our team is reachable at support@ardenmain.com.
Where We Ship
This policy applies to orders bound for addresses inside the United States only. At present we are unable to accept orders shipping to P.O. boxes, military mail addresses (APO/FPO/DPO), U.S. territories, or destinations outside the fifty states. Please double check the delivery address at checkout, since we can't reroute a package once it has left the warehouse.
Where Orders Are Fulfilled From
Arden Main is run by Ten Thirteen LLC out of Imperial, Missouri, but we work with a network of overseas manufacturing partners and third-party warehouses to keep our catalog stocked and our prices reasonable. Because of that arrangement, the facility that actually dispatches your parcel is often located abroad and will not match the mailing address of our company. By completing checkout, you acknowledge that items may leave from an international fulfillment center before reaching your door.
Preparing Your Order
Once your payment has been approved, our fulfillment team gets your order packed and handed off to a carrier within 1-3 working days, Monday through Friday. Orders that are placed after 8:00 PM Central Standard Time or come in over the weekend or on a U.S. federal holiday are queued for the next business day.
Transit Times
After your package leaves the warehouse, standard delivery runs about 7-10 business days on the road. Taken together with the handling window above, most customers see their order arrive within roughly two weeks of purchasing. These figures reflect what a typical shipment looks like, not a guarantee, a stretch of bad weather, a heavy holiday season, or a carrier hiccup can push things slightly outside that range.
Shipping Rates
Arden Main keeps shipping simple. Orders totaling $100 or more ship free anywhere in the United States, no promo code required, and the free rate applies automatically once your cart clears the threshold at checkout. Orders under $100 ship at a flat rate of $6.99, regardless of how many items are in the cart or where in the country the parcel is headed.
Every shipment goes out with tracking included at no additional cost, so you can follow your order from our warehouse to your front door. As soon as a shipping label is created, we'll email you the tracking number along with a link to check the status whenever you like.
Order Cancellation
You can cancel your order and receive a full refund at any point before it has been fulfilled in our system. Please email us at support@ardenmain.com. We will make every effort to accommodate your request; however, due to our expedited processing system, we cannot guarantee cancellation. If your order has already been processed or shipped, it will not be eligible for cancellation, and you may need to follow our return process upon receipt of the item.
Tracking Your Shipment
A tracking number is included with every order at no extra charge. As soon as a shipping label is created and your parcel is on the move, you will receive a confirmation email containing the tracking link so you can follow its journey in real time. If the confirmation email doesn't show up in your inbox within a few days of ordering, take a look in your spam folder before reaching out.
When a Package Is Running Late
We do our best to hit the timeframes above, but delays outside our control do occasionally crop up, think severe storms, customs backlogs, carrier volume during peak retail seasons, or address issues at the delivery end. If it has been longer than the maximum estimated window and there's still no sign of your order, get in touch with our support team and we will chase it down with the carrier on your behalf.
Missing or Damaged Deliveries
If a package is marked delivered but never turned up, or if it arrives in poor condition, please write to support@ardenmain.com within a reasonable window of the delivery date. Include your order number and, in the case of damage, a few clear photos of the item and the outer packaging. Once we've reviewed what happened, we will arrange either a replacement or a full refund, whichever fits the situation best, and take care of it as quickly as possible.
Contact Information
Store name: Arden Main
Company name: Ten Thirteen LLC
Business Address: 1013 Red Wolf Drive, Imperial, MO 63052, United States
Phone: (314) 696-0577
Email: support@ardenmain.com
Monday to Friday | 09:00 – 16:00 (CST)